Profile
I'm a Senior Sales Operations Design Manager from Atlanta, Georgia. I currently lead a small team of Sales Compensation design Analysts at Philips, within their Image Guided Therapy Devices division. IGT-D focuses on coronary and vascular medical devices. I enjoy working for a purpose-driven organization. I aim to help my company maximize their commercial production by designing effective sales compensation plans and quotas. I am technology-focused and always identifying ways to improve processes and workflows. I build collaborative relationships with the sales leaders, as well as adjacent teams. I also have extensive experience in Sales Analytics Reporting, HR reporting, revenue reporting, financial modeling, building decision tools, and executive level reporting.
Several years ago, I pivoted a very successful 12-year insurance career towards business intelligence and data analytics. I wanted my work to have a wider impact on the business. I have a passion for data, driving sales results, improving efficiency, meaningful collaboration and storytelling. In 2018 I completed my Business Intelligence and Data Analytics certification at the prestigious Emory University in Atlanta Georgia. Today, I am a proud employee of Philips, a global healthcare conglomerate that focuses on cutting edge life-saving healthcare technology. Prior to Philips, I worked for the silicon-valley based creator of the cutting-edge daVinci surgical robotic system, Intuitive Surgical.
Skills
Experience
Senior Manager Commercial Operations Design - Philips
Dec 2021 -Current
People leader, focused on developing sales compensation strategy, quota methodology and territory design for the Image Guided Therapy Devices division. My team and I build critical metrics, dynamic models and perform strategic analysis to evaluate the effectiveness of compensation plans and quotas and plan for the future.
- Built scalable sales compensation and quota models that provided the commercial leadership teams insights needed to drive strategic initiatives.
- Driver of continuous improvement in sales quota deployment and management and the analysis of sales potential.
- Lead the development and execution of sales compensation communication materials for the multiple sales groups.
- Lead analysis and communication of all Compensation Committee items to be adjudicated.
- Analyzed market trends and benchmarking to monitor effectiveness and prepared recommendations according to the Image Guided Therapy sales compensation framework.
Senior Compensation Design Strategist with BI Expertise -Intuitive Surgical
Jan 2020 -Dec 2021
- Strategized the design, implementation, and execution of 260+ Global sales compensation plans and their models in Anaplan ICM. Project manage the ongoing optimization of the ICM.
- Collaborated with HR, Total Rewards, Finance and Pricing on various projects. Built several large-scale Tableau reports and dashboards utilized by over 1,500 salespeople. Managed the design of the VP compensation plans and build models utilized during the planning cycle to optimize strategy. Managed the monthly Commercial Compensation Committee and consult with sales leaders to rectify and resolve compensation related challenges.
- Managed and mentored 2 junior analysts under the scope of the Director, whom under my training and supervision are responsible for quarterly compensation analysis and VP reporting packages which assess the effectiveness of the compensation plans.
Business Intelligence Sales Analyst - SAIA LTL Freight
Feb 2019- Jan 2020
- Managed the analytics, sales reporting, sales compensation design and execution of the Field and National Sales divisions.
- Designed, built, maintained, and optimized over 100 Tableau dashboards and sales reports which provided valuable insights to the sales teams, shippers, executive leadership, and other cross functional teams.
- Owned the reporting of KPI’s, Net Promoter Scores, market competitor analysis, Sox compliance, and all data and visualizations presented to the Board of Directors. Performed additional ad-hoc work for the C-suite.
Sr. Claims Analyst - Chubb Insurance / ESIS Inc.
Nov 2018- Feb 2019
• Investigated, evaluated, and negotiated complex general liability and automobile accidents including serious injuries/fatalities and litigation across 50 states. Demonstrated legal liability and contract expertise.
Claims Resolution Analyst III - Liberty Mutual Insurance
Sept 2017 - Nov 2018
• Investigated, evaluated, and negotiated complex automobile accident claims involving injuries and litigation.
• Demonstrated skills: high attention to detail, superior oral and written communicator, negotiation and persuasion, ability to meet deadlines, desk management, giving presentations, ability to analyze and explain complex legal and medical concepts.
Multiple Positions Held - State Farm Insurance
Mar 2006 - Aug 2017
Senior Claims Specialist: 2016-2017
Resolved high volume, high complexity auto accident claims including fatalities and litigation. o Compiled key performance indicators for team of adjusters and presented results.
Forecasting Analyst: 2015-2016
Utilized data mining tools, SharePoint, and advanced Excel to design and implement staffing forecasts for 3 multi-site call centers (300+ employees). Conducted real-time performance monitoring, reporting, designed dashboards, data models and ad-hoc reports for leadership.
Claims Specialist: 2006-2014
Resolved high-volume auto accident claims including salvage.
Accomplishments and projects: Department SharePoint webmaster for 5 years, workflow and process improvement team lead for 6 years, claims trainer and mentor, Access database admin for 4 years, piloted multiple software deployments and implementations, catastrophe department liaison.
Education
Graduate Certificate in Business Intelligence | Emory University
Jun 2018 - Sept 2018
Coursework focus on descriptive analytics and techniques to solve business problems and identify solutions. Key areas of training included data collection, data preprocessing, data storage, query generation, basic data mining, descriptive data analytics, data visualization through dashboards and charts, and results presentation.
Received product training on Excel, SQL, Microsoft Power BI, and Tableau.
BBA in Managerial Sciences | Georgia State University
Aug 2005 - Dec 2009
Services
Data Analysis
I will analyze your business data and create interactive dashboards, visualizations, and conduct strategic analysis to help your organization thrive in todays competitive market.
Data Visualization
I will utilize the latest data visualization software to convey the story story that your organization's data is telling. I will create compelling visualizations that provide actionable insights.